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File a BBB Complaint & Protect Your Rights

Navigate the Better Business Bureau website with confidence. Learn how to submit a customer complaint, report a scam on the BBB Scam Tracker website, and understand Better Business Bureau reviews in our complete 2026 consumer guide.

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About the BBB

Understanding the Better Business Bureau

The Better Business Bureau has helped consumers resolve disputes for over a century. Whether you need to file a BBB complaint or check Better Business Bureau reviews, this guide covers everything.

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BBB Complaint Process

Filing a customer complaint through the Better Business Bureau website is straightforward and free. The BBB acts as a neutral intermediary between consumers and businesses to reach fair resolutions.

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Better Business Bureau Reviews

Before hiring a contractor or buying from an online store, read Better Business Bureau reviews to see how other customers rated their experience, satisfaction, and overall trustworthiness.

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BBB Scam Tracker Website

Use the BBB Scam Tracker website to research reported fraud, learn how to report a scam, and stay informed about the latest schemes targeting consumers in your area.

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Step-by-Step

How to File a BBB Complaint in 4 Steps

The Better Business Bureau complaints process is designed to be fair, fast, and effective for resolving disputes between consumers and businesses.

Gather Documentation

Collect receipts, contracts, emails, and any communication related to your customer complaint. The Better Business Bureau requires evidence to process your case effectively.

Find the Business

Search the Better Business Bureau website for the company. Enter the business name and location to locate their BBB profile and accreditation status.

Submit Your Complaint

Complete the online BBB complaint form with specific details about your issue. Explain what happened, what you want resolved, and attach supporting documents.

Await Response

The BBB forwards your complaint to the business. Most Better Business Bureau complaints receive a response within 14 days, with mediation continuing until resolved.

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When Should You File a Customer Complaint?

A customer complaint through the Better Business Bureau is appropriate when you have a legitimate dispute with a business that remains unresolved. Common reasons include:

  • Failure to deliver goods or services as promised
  • Billing disputes and unauthorized charges
  • Misrepresentation of products or services
  • Warranty issues and repair disputes
  • Poor customer service and unreturned calls

The Better Business Bureau complaints system works best when both parties are willing to negotiate a fair solution. If you suspect outright fraud, use the BBB Scam Tracker website to report a scam instead.

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How to Report a Scam Effectively

Knowing how to report a scam can protect countless other consumers. The BBB Scam Tracker website is the official channel for documenting fraudulent activity. When you report a scam, include:

  • The company or individual's name and contact details
  • How you were contacted (email, phone, social media)
  • The exact offer or pitch made to you
  • Any money lost and payment methods used
  • Screenshots, emails, and documentation

Every report a scam submission helps the Better Business Bureau identify patterns and warn communities about emerging threats.

Get Started

File Your BBB Complaint Online

Fill out the form below to start your customer complaint. All fields are required for the Better Business Bureau to process your case.

Your information is secure. We never share your details with third parties. By submitting, you agree to our Privacy Policy.

Know the Difference

Better Business Bureau Complaints vs. Reviews

Understanding the difference helps you use the Better Business Bureau website more effectively to resolve issues or share experiences.

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Formal Complaints

A BBB complaint is a formal dispute that triggers a mediation process. When you file a complaint, the Better Business Bureau contacts the business and requests a response. The process is documented on the company's BBB profile and can affect their rating. Complaints are ideal for unresolved financial or contractual disputes.

The Better Business Bureau complaints system gives businesses 14 days to respond. If they fail to do so, the BBB follows up and may lower the company's rating accordingly.

Customer Reviews

Better Business Bureau reviews are public ratings and testimonials about your experience with a business. While they do not trigger mediation, they inform other consumers and influence a business's reputation on the Better Business Bureau website.

You can leave a review even if you did not file a formal BBB complaint. Reviews are valuable for sharing both positive and negative experiences to help the community make informed decisions.

Learn More About BBB Reviews →
Stay Safe

Spot Fraud Before It Spots You

The BBB Scam Tracker website is your early warning system against fraud. Millions of consumers use the Better Business Bureau to research scams before they become victims. When you report a scam, you help protect your entire community.

  • Research reported scams in your zip code
  • Learn how to report a scam you encountered
  • Receive alerts about trending fraud schemes
  • Share warnings with friends and family
Visit BBB Scam Tracker →
Scam Alert Warning - Report a Scam on BBB
Got Questions?

Frequently Asked Questions About BBB Complaints

Get answers to common questions about the Better Business Bureau website, scam reporting, and the complaint process.

How do I file a BBB complaint against a business?

To file a BBB complaint, visit the Better Business Bureau website, search for the business, and click 'File a Complaint.' You will need to provide details about your customer complaint, including dates, amounts paid, and desired resolution. The BBB forwards your complaint to the business, which has 14 days to respond.

What is the difference between a BBB complaint and a review?

A Better Business Bureau complaint is a formal dispute filed when you have an unresolved issue with a business. A Better Business Bureau review is a rating and written feedback about your experience. Complaints trigger mediation, while reviews help other consumers make informed decisions.

How do I report a scam using the BBB Scam Tracker?

To report a scam on the BBB Scam Tracker website, go to the Scam Tracker section on the Better Business Bureau website, click 'Report a Scam,' and fill out the form with details about the fraudulent activity. This helps warn others and assists law enforcement in tracking scam patterns.

How long does a BBB complaint take to resolve?

Most Better Business Bureau complaints are resolved within 30 days. The business has 14 days to respond initially. If no response is received, the BBB follows up. Complex customer complaints may take longer depending on the nature of the dispute and the cooperation of both parties.

Is filing a BBB complaint free?

Yes, filing a BBB complaint is completely free for consumers. The Better Business Bureau provides dispute resolution services at no cost. Businesses accredited with the BBB also pay membership fees, but consumer complaints and reviews are always free to submit.

Can I file a complaint if the business is not BBB accredited?

Yes. The Better Business Bureau accepts complaints against both accredited and non-accredited businesses. Non-accredited businesses are still listed on the BBB website, and the complaint process works the same way. However, accredited businesses are more likely to respond promptly.

Ready to File Your BBB Complaint?

Start your customer complaint today through the Better Business Bureau website. If you suspect fraud, use the BBB Scam Tracker to report a scam and protect your community.

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