Introduction
BBB Consumer Guide ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at bbb-reviews-complaints.com or use our services to file a BBB complaint, write Better Business Bureau reviews, or report a scam.
We are located at 30 East 33rd Street, 12th Floor, New York, NY 10016. If you have any questions about this Privacy Policy, please contact us at contact@bbb-reviews-complaints.com.
Information We Collect
When you use our website to learn about the Better Business Bureau website, file a customer complaint, or report a scam, we may collect the following types of information:
- Personal Information: Name, email address, phone number, and mailing address when you submit forms on our site.
- Complaint Details: Information about your BBB complaint, including business names, transaction amounts, and dispute descriptions.
- Review Content: Ratings and written feedback you provide about Better Business Bureau reviews.
- Scam Reports: Details about fraudulent activity you report through our BBB Scam Tracker resources.
- Usage Data: IP address, browser type, pages visited, and time spent on our site.
How We Use Your Information
We use the information we collect to:
- Process and forward your BBB complaint, review, or scam report
- Respond to your inquiries about the Better Business Bureau website
- Improve our educational resources about customer complaints and fraud prevention
- Send you updates about your submission status
- Analyze website usage to enhance user experience
- Comply with legal obligations
How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: We use Formspree to process form submissions. When you file a BBB complaint or report a scam, your data is transmitted securely to Formspree.
- Legal Requirements: We may disclose information if required by law or to protect our rights.
- Business Transfers: In the event of a merger or acquisition, your information may be transferred.
Data Security
We implement appropriate technical and organizational measures to protect your personal information. All form submissions are sent over HTTPS encryption. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at 30 East 33rd Street, 12th Floor, New York, NY 10016 or email contact@bbb-reviews-complaints.com.
Cookies and Tracking
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our site. You can disable cookies through your browser settings, but this may affect website functionality.
Third-Party Links
Our website contains links to the official Better Business Bureau website (bbb.org) and other third-party sites. We are not responsible for the privacy practices of these external websites. We encourage you to review their privacy policies before submitting any personal information.
Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
BBB Consumer Guide
30 East 33rd Street, 12th Floor
New York, NY 10016
Email: contact@bbb-reviews-complaints.com
Phone: (212) 555-0100
Last updated: August 14, 2026
